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Refund Policy

Orbits Rage Events - 24-Hour Refund Policy

At Orbits Rage Events, we understand that plans can change. We strive to provide a fair and transparent refund process for our attendees. Please read our 24-hour refund policy carefully.

1. Eligibility for a 24-Hour Refund

You are eligible for a full refund of your ticket purchase if all of the following conditions are met:

  • The refund request is made within 24 hours of the original purchase time.

  • The event date is more than 7 days away from the time of the refund request.

2. Non-Eligibility for a 24-Hour Refund

You are not eligible for a 24-hour refund under the following circumstances:

  • The refund request is made more than 24 hours after the original purchase time.

  • The event date is 7 days or less from the time of the refund request.

  • The event has already occurred.

  • The ticket was purchased as part of a bundle, package, or promotion with specific non-refundable terms clearly stated at the time of purchase.

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3. How to Request a Refund

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To request a refund, please follow these steps:

  1. Send an email to dm.Masyk@orbirageevents.ca with the subject line: "Refund Request - [Your Order Number]".

  2. In the email, please include the following information:

    • Your full name

    • The email address used for the purchase

    • Your order number

    • The name of the event

    • Date and time of purchase

    • A brief reason for the refund request (optional, but helpful for our records)

Refund requests will be processed based on the timestamp of the email received.

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4- Refund Processing

  • Upon approval of your refund request, the full purchase amount- minus a 10% booking fee will be credited back to the original payment method used for the purchase.

  • Please allow up to [Number, e.g., 5-10] business days for the refund to appear on your statement, depending on your bank or credit card provider.

  • You will receive a confirmation email once your refund has been processed.

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5. Admendments to the policy

 Orbi Rage Events reserves the right to modify or amend this 24-hour refund policy at any time. Any changes will be effective immediately upon posting on our official website or direct communication to ticket holders.

For any questions regarding this policy or your refund request, please contact us at Dm.masyk@orbirageevents.ca

Thank you for your understanding.

Sincerely,

The Orbi Rage Events Team

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